Contact information
Contact Information Policy
Effective Date:
At The Reign Shop
📧 Email: thereignshop513@gmail.com
đź“ž Phone: 513-226-1193 (Call or Text)
Official Contact Method
All customer inquiries should be directed through the official contact method below:
The Reign Shop
📧 Email: thereignshop513@gmail.com
This email is the primary and most reliable way to contact us regarding orders, shipping, pre‑orders, local pickup, or general questions.
Response Time
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Our standard response time is 1–3 business days.
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During peak seasons, sales, pre‑orders, or holidays, response times may be extended.
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Messages sent outside of business hours will be addressed on the next business day.
Social Media & In‑Person Communication
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Social media platforms (Instagram, Facebook, TikTok, etc.) are not guaranteed support channels.
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Direct messages, comments, or in‑store conversations may not be tracked for order‑specific issues.
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For accurate and documented support, customers must use the official email address.
Order‑Related Inquiries
When contacting us about an order, please include:
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Full name used on the order
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Order number
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School name (if applicable)
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Brief description of the issue
Providing complete information helps us resolve your request faster.
Business Hours Saturday 12p-7p, Sunday 12p-4p
Customer support is available:
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24/7 through text! 513-226-1193
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Business hours may vary based on events, pop‑ups, and school partnerships
Respectful Communication
We value respectful communication. Abusive, threatening, or inappropriate messages may result in delayed responses or refusal of service.
Updates to This Policy
The Reign Shop reserves the right to update this Contact Information Policy at any time. Changes will be reflected on our website.
Thank you for supporting The Reign Shop and for helping us keep communication clear and efficient.